Go Integrator Nava Windows and Mac Feature Comparison

Below is a feature comparison table for the Windows and Mac Client versions of Go Integrator Nava

Go Integrator Nava

Feature Windows Mac
Presence / BLF
Address book
Call history
Recent calls
Missed Call Notification
Call Control**
Preview window
Call Toolbar
Busylight support
Preferred device (Multi-device support)
Custom Events
Client API
Agent Features
v3 CRM integrations
CRM integrations (Microsoft Outlook / Google Contacts only)###
CRM Integrations for all other applications***
Search and Call App for Microsoft Teams Client
Show, Add, Pop CRM contact for call ringing/answered using Microsoft Teams Client#
Select Microsoft Teams as preferred dialing device#
Open Microsoft Teams Chat from Nava Presence
Show Microsoft Teams photo/avatar in Nava Presence
Publishing “In a Call” status to Teams
Show peers Microsoft Teams availability##
SmartBusy for Microsoft Teams
SmartBusy for GoToMeeting & Zoom

*Click to Dial Options differ from between Windows and Mac version

**Call control will vary by device type

***List of Integrations will vary between Windows and Mac version

#Require MS Teams direct routing (or similar)

## Calendar based “Out of Office” state is a Microsoft Graph API Beta Feature

###Outlook Web Access on Mac