Go Integrator Nava does much more than just CRM integration. It is also a fully featured unified communications client providing features such as Presence, Softphone and Microsoft Teams integration.
Find below the comprehensive list of key solutions available with Nava.
Included with and configured from within Nava and provides a range of set integration features.
Integration Feature: Add Contact
Add a record to the integrated business application(s) directly from the client Call History page or Preview Window.
Integration Feature: Activity Logging
Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.
Integration Feature: Screen Popping
Allows a CRM contact record associated with an inbound callers number to be opened in the preview window
Microsoft Teams Integration
Show, add, pop CRM contact from a Microsoft Teams calls, change preferred device, open Microsoft Teams chat from Mondago Presence window, show colleague’s photo from Presence, and more
The Call History window contains a list of an extension user’s recent calls. Users can make calls directly from the Call History window.
Dialing from web browsers and integrated applications, including bespoke and clipboard dialing
Nava includes an embedded Softphone allowing the user to make a call directly from their computer
A dockable window allowing a user to see extension status/availability of their co-workers, Call co-workers, transfer calls or pick up co-worker calls, Add contacts, Start Microsoft Teams chats, and more.
Easy to Configure and Use
Go Integrator Nava allows for easy setup with dynamic integrated help found right in the client!
Go Integrator Nava is a unified communications client for netsapiens hosted telephony platforms. It provides integration to contact-orientated business systems and CRM applications, offering a standard set of integration features with over 350 popular cross-vertical and vertical-specific applications.
Activity Logging in CRM
Manually or automatically create an activity record for a call received within the integrated business application and the addition of notes.